Job Details
Job Location
UCC Waukegan - Waukegan, IL
Parts Application Specialist
UCC Environmental is a progressive well-run company, with excellent customer relationships and Utility specific sustainable technology solutions.
It has developed a business strategy encompassing market growth through a variety of channels, including expanded international sales coverage.
The Company has strong sales channels in North America, and currently possesses emerging sales channels in EMEA and Asia-Pacific (AP).
The focus of the Parts Application Specialist will be to support Field Sales Office as follows: efforts to identify, standardize and upgrade service parts by researching UCC contract, standard or vendor drawings.
Respond to inquiries on applications, product bulletins, product drawings and parts marketing database notes.
Process part number addition requests and Engineering Work Requests.
Primary Duties and Responsibilities:
Support Field Sales Office efforts to identify, standardize and upgrade service parts by researching UCC contract, standard or vendor drawings.
Respond to inquiries on applications, product bulletins, product drawings and parts marketing database notes.
Process part number addition requests and Engineering Work Requests.
Develop pricing and processes price requests as necessary.
Process customer master information changes, credit memorandums and commission adjustments.
Enters/updates customer orders as necessary.
Resolve customer issues regarding warranty claims, disposition reporting, emergency orders and past due order expediting.
Assist in the expediting and collection of past due invoice accounts.
Assist in the improvement of departmental processes and efficiency.
All other duties as assigned.
Education and Experience:
High School Diploma - Associates / bachelor’s degree preferred.
3-5 years Parts Application or related experience, Customer Service, Technical background and Computer/ ERP required.
Ability to read engineered design drawings a plus.
Experience with Microsoft Suite (including Outlook and Access programs) and intranet programs, Citrix and SharePoint preferred.
Technical or manufacturing experience/ knowledge preferred.
(Engineering, Purchasing or Operations)
Characteristics and Skills:
Exceptional communication skills – written and verbal; strong interpersonal skills.
Excellent time management skills, detail-oriented and able to work at a fast pace.
Organized, reliable and good business knowledge.
Ability to multitask objectives and responsibilities, work within a team environment and provide technical support to department members.
Essential Physical Abilities:
Ability to sit or stand at a computer for 80% of the day.
Core Values and Beliefs
Must be aligned with Core Values and Beliefs that drive UCC’s existing corporate culture.
People – we trust and invest in our people, unlocking their full potential and they always come first.
Teamwork – we respect others and create a collaborative working environment of inclusion and inspiration.
Integrity – we are truthful and respectful to customers, employees, community and suppliers.
Customer Satisfaction – we keep existing customers by delivering exceptional customer service.
Innovative –we encourage resourceful problem solving in the face of adversity.
How to Apply:
If interested in this position, please apply online via our website at https://uccenvironmental.
com/careers/ and select Explore Current Openings to apply for this position online.
UCC Environmental is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you have difficulty applying for this job online, by e-mail, or need accommodations, please call us at 847-473-5900 and ask for Human Resources.
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