JOB
Provide telephone and mobile crisis intervention, crisis counseling, assessment and referral.
Works closely with community providers, law enforcement, school personnel, clients, and families.
Duties may include non-standard work weeks.
EXAMPLE OF DUTIES
Receive intake crisis calls for Racine County Crisis Services.
Provide telephone and mobile crisis intervention services to children, adolescents, adults, and families in the community.
Interview clients and families to obtain mental health and/or AODA information and assess the needs of the individual and family.
Complete in person assessments in the community, at the individual's residence, hospital, jail, school, or at the crisis office location.
Develop crisis plans utilizing the strengths of the individual/family and available community resources to resolve the immediate crisis.
Facilitate follow-up interventions with the individual/family.
Determine appropriate level of care during the crisis and arrange referrals.
Represent the Human Services Department for approval of WI Stats.
, Ch.
51 emergency detentions.
Make intervention and assessment decisions using the "Best Practice" philosophyWork collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
Communicate pertinent information on a timely basis and participate in clinical supervision case reviews, staffing's, and/or case planning meetings.
Complete all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records.
Complete and coordinate appropriate and timely medical record documentation, which may include assessments, follow-up contacts, crisis plans, administrative, demographic, insurance, and financial information.
Provide crisis therapy when indicated.
(Only appropriately credentialed staff)Perform duties of an after-hours Adult Protective Services worker as prescribed under WI Stats.
, Ch.
55.
043Perform other duties as assigned, including responding to an emergency event.
Supervision ReceivedReceives supervision from the Mobile Response Supervisor
SUPPLEMENTAL INFORMATION
Knowledge of Chapters 51, 54, 55 and Mental Health.
Ability to respond to crises and to make appropriate assessments as to resolution.
Knowledge of community resources.
Ability to interact professionally with clients who may be challenging and potentially hostile.
Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers.
Ability to work well with treatment team and community members.
Ability to communicate orally and in writingInteracts with the public in a professional manner.
Must be able and willing to work nights, weekends, and holidays (rotating holiday schedule).
This description has been prepared to assist in properly evaluating various classes of responsibilities, skills, working conditions, etc.
, present in the classification.
It is intended to indicate the kinds of tasks and characteristic levels of work difficulty that will be required of positions that will be given this title.
It is not intended as a complete list of specific duties and responsibilities.
Nor is it intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision.
The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
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