Associate Director, Data Operations - Patient Services

The Marketing Analytics and Business Insights (MABI) function supports AbbVie’s US organization and is comprised of highly respected researchers, analysts, data scientists and strategists who are committed to being best-in-class within the biopharmaceutical industry.
We serve as a strategic in-house counsel, ensuring that all decisions leverage the key insights that we develop.
We continue to build new capabilities and skill sets, encouraging our team members to pull up a chair, be themselves, be creative, speak their minds, and do good work.
We are a passionate, diverse, flexible, and inclusive organization with a culture that supports the best ideas, wherever they originate.
We are smart, fun, quirky, and innovative – and we’d love for you to join us.
The Associate Director of Data Operations will be responsible for overseeing the data acquisition, integration, delivery, and utilization processes within our Patient Services Data Operations team.
This role involves designing and implementing strategies for acquiring patient data from various sources and defining data quality standards for integration.
The Associate Director will ensure accurate and efficient data ingestion, cleansing, and transformation through effective monitoring of data pipelines.
They will also oversee the integration of patient data into the central data platform and deliver consistent, trustworthy data to internal stakeholders across patient services functions.
Analyzing patient data to identify trends and insights, collaborating with patient services teams, and tracking performance indicators are crucial aspects of this role.
The Associate Director will partner with IT teams to design secure and efficient data acquisition and reporting pipelines, stay updated on data management technologies, and ensure compliance with data privacy regulations.
Effective stakeholder management and obtaining support for data quality initiatives are vital components as well.
This role offers a challenging and rewarding opportunity to shape the use of patient data within AbbVie, directly impacting patient support and experience.
If you are a data-driven leader with a passion for patient-centricity and experience managing healthcare data, we encourage you to apply.
Key Responsibilities: Data Acquisition and Integration: Design and implement strategies for acquiring patient data from diverse sources, including enrollment, engagement, market access, and patient support programs.
Work with data stewards and IT teams to define business rules and data quality standards for patient services data integration.
Monitor and manage data pipelines, ensuring data is ingested, cleansed, and transformed accurately and efficiently.
Data Delivery and Utilization: Oversee the integration of patient data from multiple enrollment, engagement, and access management systems into the central data platform.
Deliver consistent, trustworthy patient data to internal stakeholders across patient services functions, including patient access programs, treatment adherence programs, field operations, and regulatory reporting.
Develop and implement data access governance policies and procedures.
o Define and implement data quality rules and cleansing procedures.
Collaborate with stakeholders to define data needs and translate them into actionable data delivery formats and reports.
Patient Services Support: Analyze patient data to identify trends and insights that support management of patient support programs, improve resource allocation, and enhance patient experience.
Collaborate with patient services teams to develop data-driven interventions and improve program effectiveness.
Track and report key performance indicators (KPIs) for patient services programs based on data analysis.
Technology and Systems: Partner with IT teams to design, build, and manage secure and efficient data acquisition and reporting pipelines for patient services.
Stay up-to-date on data management technologies and trends, recommending solutions to improve data quality and accessibility.
Ensure compliance with data privacy and security regulations (e.
g.
, HIPAA, CCPA).
Stakeholder Management: Collaborate effectively with data owners, business system owners, platform owners, data operations teams, and other key stakeholders across the organization.
Communicate patient services data operations challenges to stakeholders.
Obtain buy-in and support for data quality initiatives.
#LI-Hybrid Required: Bachelor's degree in related field, such as Information Systems.
Minimum 10 years of professional experience with at least 5 years in data operations.
Proven track record of successfully managing and delivering high-quality data for patient-centric initiatives.
Deep understanding of patient data sources and patient services data needs within pharma.
Strong analytical and data visualization skills.
Excellent communication, collaboration, and presentation skills.
Ability to manage and motivate cross-functional teams.
Leadership experience and proven ability to drive improvements in patient services through data utilization.
Knowledge of data privacy and security regulations (e.
g.
, HIPAA, CCPA).
Preferred: Experience with data management tools and platforms (e.
g.
, data warehouses, ETL tools).
Experience with healthcare data systems and platforms.
Experience working within a regulated environment.
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion.
It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.