Description:
Illinois Bone and Joint Institute is excited to announce a MRI Patient Services Representative opportunity to join our MRI Services team at our Gurnee MRI location!
IBJI is looking for a professional, flexible and positive Patient Services Representative to join our MRI Office team, adding to a great working culture at IBJI.
MRI Patient Services Representatives must have a proven track record of great customer service while adding positively to culture and TEAM work environment.
Must be comfortable working with a high volume of public interaction, enjoy working in a fast paced environment, while being efficient and productive following company and best practice standards.
Professionalism and a great team support attitude is a MUST
What you can expect from us:
A positive team environment, management commitment to your success
Gain experience in front office MRI business operations
Career growth - as IBJI continues to grow, so do opportunities
Provide support for our communities with our philanthropic group - IBJI Cares
Job Summary
The main focus of the MRI Patient Services Representative is to deliver exceptional patient-centered customer service and to support IBJI teams.
This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.
Job Responsibilities
Greeting patients and answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management
Maintains clean and safe work environment
Other office duties as assigned
Requirements:
Job Requirements
High school diploma or GED
Minimum one year experience in customer service role, healthcare experience (preferred)
Available to work PM Shift: M, Th, F 11:30 - 8PM.
T/W 12:30PM - 10PM.
Saturdays as needed.
Spanish speaking is a huge plus
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Epic (EHR) experience preferred
Insurance payer and eligibility knowledge.
Provide support during staff shortages or peak periods to maintain efficient operations.
Must be a team player
Able to work in a fast-paced environment
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process
Willingness to attend and successfully complete ongoing training required to maintain responsibilities
We offer a competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage.
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