Position Summary: Supports external PMA personnel attending to daily queries and issues as well as unique customer issues.
Provides excellent inter-departmental coordination to ensure seamless PMA workflow practices.
Owns and maintains various back-office roles and processes.
Primary Duties and Responsibilities:
Provide order confirmations, confirm detail order information
Provide regular order status updates to the customer and sales representatives.
Communicates delivery dates and coordinates delivery
Addresses customers by telephone or in-person to provide information about products or services
Aids customers with resolutions for sales, service, or any customer issues
Follow up and confirm receipt of final signed sales agreements.
Ensures orders are being processed in a timely manner per customer agreements.
Helps spearhead resolving external sales personnel customer and product challenges.
Responsible for immediately releasing order confirmation letters once the order has been received.
Work to establish customer dealer council meetings, including the implementation and presentation.
Train expertly in SalesForce.
com
Maintain and expand heat map used to cover a larger spectrum, including all product lines.
Active as a POINT OF CONTACT for their region assigned.
Maintain new Price Matrix, material price groups, and customer price groups in SAP.
Request a copy of the trade-in title prior to shipping the new unit.
Follow up on receipt of the original title after the new unit is delivered
Contact the customer after the order is received to obtain finance company information.
Prepare all documents for finance companies 3 weeks prior to shipment.
Follow up on pre-delivery payment.
RSD goes to person, on occasion, for day-to-day issues… inter-departmentally.
Qualifications/Experience/Skills:
Must be fluent in English and Spanish (Portuguese language a plus)
4-year College degree preferred.
1-2 years' experience in a related work scope.
Excellent communication skills, written and oral, and a willingness to help attitude.
Self-motivated and proactive and easy to interact with.
Strong time management skills to meet hourly and daily deadlines.
Self-starting, capable of working independently and under pressure while facing changing priorities,
functioning, and contributing to a fast-paced team.
Strong organizational skills and attention to detail.
Excellent internal and external customer relationship skills.
Strong computer knowledge.
Reliable.
Experience with SAP and SalesForce a plus but not mandatory.
Mandatory safety training (see “Total Compliance Management” program).
Benefits we offer:
Comprehensive benefits (medical, vision, and dental insurance)
Company paid Hospital Indemnity/Accident Insurance
HSA – incentives for company contributions
FSA Plans
Company-paid Life Insurance
Company paid Short term/Long term Disability
Paternity Leave
401K plan with company match
Profit sharing
Company events
Education Reimbursement
Boot Reimbursement
Uniform Program
Employee discount program
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