Title Specialist II

This position ensures the accurate and efficient processing of vehicle titles by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.
Job Responsibilities: Process and re-assign titles for vehicles sold by the auction.
Examine vehicle title for accuracy and conformity to specified requirements.
Verify acceptance of the title in the state for which it is filed.
Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
Determine negotiability of title document and assess for potential fraud.
Report any title discrepancies.
Resolve titling issues through interaction with customers, dealers and regulatory agencies.
Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
Perform other duties such as processing sale day transactions and providing customer service.
Run outstanding title reports, review and contact sellers regarding outstanding titles.
Issue gate passes for no-sale vehicles and purchases.
Run 15-day outstanding title report for consignment vehicles sold without title.
Match invoices against report and contact sellers to obtain title.
Notate title status in system.
Assist with title and check audits.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.
May be required to work overtime (more than 40 hours per week) as business needs dictate.
Qualifications: Minimum High School Diploma/GED and 3 years' experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field.
Previous vehicle title experience and title handling are required.
Effective communication skills and a strong customer service attitude are required.
Ability to recognize title brands and other relevant notations related to titles is a requirement.
Bending and light lifting 10 lbs.
or less required.
Preferred Must have strong organizational skills and be very detail-oriented.
Ability to type and use 10-key proficiently required.
Sitting and standing for extended periods of time.
Extensive detail handwritten and computer work.
Willingness to become an Indiana Notary is desired.
About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community.
We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more.
What's more, we do it all with an emphasis on employee growth and happiness.
Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years.
With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.
Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.
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