Customer Service Representative

SELECT SOURCE INTERNATIONAL Select Source International (SSI) has been serving major corporations for more than 15 years.
At SSI, we believe in building a corporation with only the strongest and most capable individuals.
Our world-class consultants have the expertise to meet our clients’ demands.
Here at SSI, we pride ourselves on the fundamental belief that our team is essential to our company's growth.
We assist our consultants every step of the way in order to match them to the best possible position for their skills.
*Job Title:* Customer Service Representative *Location*: North Chicago, IL *Duration: *12 Months *Job Description* Exceptional customer service is expected by performing all functions and initiatives to support the daily business needs of the department.
Representative may work with wholesalers, hospitals, Direct to physician, and serialized product costumers.
Objectives are processing EDI, phone, mail, or fax orders; direct communication with multiple stakeholders, sales force, other internal departments; follow complete customer inquiries or complaint activities through to resolution.
*Responsibilities:* Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation, and others.
Establish and maintain documentation and incorporate new procedures into existing job aids, tools, etc.
Oversee and administer the monitoring and updating of the customer support content of the online resource manual for the team.
Maintains open communication with management regarding audit findings and proposes plan of action for resolution.
Implement specific sales promotional strategies and programs as directed by sales management.
*Qualifications* High school diploma or GED equivalent required to ensure ability to read and understand training.
Professional written and verbal communication skills to interact with, build, and maintain relationships with all levels of the organization.
Initiative and innovative skills are required to identify and implement business process improvements.
Excellent organization and follow up skills are critical to ensure timely distribution of products and communication across the supply chain.
Ability to understand the implications of new information.
Must possess critical and strategic thinking skills to draw conclusions which results in solutions to potential issues.
*Experience/education and/or certifications required.
* High School diploma or GED equivalent 2+ years customer service experience *Top 3-5 skills requirements* SAP order entry experience Call Center / Phone experience – approximately 10-20 calls per day (volume varies) regarding orders, inquiries.
Excel experience -intermediate (does not need v-lookups or pivot table experience) Good verbal and written skills High School diploma or GED equivalent Problem solving skills.
*Nice to have (but not required)* Pharma Industry Experience Customer Service Best Regards, Deepak Singh Tomar Cell: 612-474-9508 Deepakt(at)selectsourceintl(dot)com 13911 Ridgedale Drive Suite 230 Minnetonka, Minnesota 55305 Disclaimer: Select Source International (SSI) does not tolerate discrimination against any applicant on the basis of gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, disability, age, sexual preference or any other protected status designated by federal, state or local law.
It is SSI’s policy to affirmatively recruit, hire, train, assign, transfer, evaluate, compensate, provide benefits, promote, demote, layoff, recall, and terminate employees on their own abilities, achievements and experiences.
This policy applies to all SSI employee activities.
SSI encourages diversity in hiring, recognizing that this enriches the work environment for all SSI associates and that a broad variety of perspectives enhances decision-making and creativity.
SSI is an Equal Opportunity Employer.
Job Type: Contract Pay: $20.
00 - $22.
00 per hour Experience level: * 3 years Shift: * Morning shift Weekly day range: * Monday to Friday Work setting: * In-person Education: * High school or equivalent (Preferred) Experience: * customer service/call center: 3 years (Preferred) * SAP in data entry: 2 years (Preferred) * Medical Device/Pharma: 2 years (Preferred) Work Location: In person