JOB OVERVIEW:
Check-in/check-out hotel guests in a timely manner, process all payments according to established procedures.
DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing casher and other reports, preparing deposit, and counting/securing assigned bank.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Promote team work and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including concierge services, special guest requests, etc.
QUALIFICATIONS AND REQUIREMENTS:
- Must be flexible to work nights, weekends, and/or holidays.
- Must speak fluent English.
Other languages preferred.
Must be at least 21.
- Frequently standing up behind desk and front office areas.
- Carrying or lifting items weighing up to 30 pounds.
- Handling objects, products and computer equipment.
- Use keyboard to operate various property management and reservations systems, etc.
Other
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem solving, reasoning, motivating and training abilities are often used.
Please send your resume for consideration.
Thank you!
Job Type: Full-time
Pay: $13.
00 - $15.
00 per hour
Benefits:
* Employee discount
* Flexible schedule
Schedule:
* 8 hour shift
Education:
* High school or equivalent (Preferred)
Work Location: In person
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