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Posted : Thursday, July 18, 2024 07:13 PM
Description: The Opportunity
At HandiProducts, it’s our goal to provide comprehensive solutions to the challenges facing our customers.
Whether it’s someone looking to provide wheelchair access to a loved one in their home, or a family trying to find a safe way for their pup to join them in the pool, our goal is to offer products and services that provide the maximum level of utility, satisfaction, and value.
A critical part of offering comprehensive solutions to our customers is how we interact with them before, during, and after the sale.
Our goal is to develop a team of Customer Service Advocates who don’t exist merely to handle incoming complaints, but rather are proactive, forward-leaning product experts who reach out to prospects and customers to offer answers, training, and instructions before problems arise.
Is that the type of customer service person you are or aspire to be? Every company’s job postings intone, “join a growing company where you can truly make a difference”, but at HandiProducts we actively work to maintain this truth.
We’re always looking for new ways to innovate and improve our processes which is exactly why we are looking for someone with a positive, can-do attitude who can help us turn customer service into a strategic advantage.
If this sounds to you like an opportunity worth exploring, we’d love to chat! Essential Duties and Responsibilities (other duties may be assigned): Customer-Facing Duties * Serve as the primary consumer-facing contact for the brand(s) * Proactively and programmatically follow up with each sale to ensure customer satisfaction * Triage customer problems and complaints * Respond to emails, texts, missed chats, and phone calls on demand, suggesting an “always available” mentality to customers * Assist with social media direct messages as needed * Solicit reviews, photos, and social media interaction * Encourage warranty submissions, especially from Amazon and other 3rd party sellers * Manage the Zoho case module and manage customer service KPI numbers to ensure position improvement Internal Process-Focused Duties * Diligently utilize Zoho to ensure that all customer communications are documented in the CRM * Generate cases for individual customer problems, returns, repairs, etc.
* Serve as the facilitator between order processing and shipping for cases that require product and/or parts replacement * Cross-train and demonstrate an understanding and ability to step in when the Shipping Coordinator or Inventory Specialist is out or out of capacity * Manage and analyze customer satisfaction reports Online Store-Specific Duties * Send a series of 3 emails to each buyer to (1) encourage them to register for the warranty, (2) ensure they’re pleased and (3) solicit reviews & photos * Track returns and analyze the cost of those returns * Document and summarize customer complaints * Track competitive pricing * Track competitive reviews Requirements: * Entrepreneurial in spirit * Problem solver * Fearless in their ability to reach out to customers * Strong phone contact handling skills and active listening * Excellent communication and presentation skills * Attention to detail and organized * Ability to multitask, prioritize, and manage time effectively * Impeccable follow-up skills * Customer-oriented and able to adapt/respond to different situations * Google Workspace knowledge (Gmail, Docs, Sheets, etc.
) * Ability to use/willingness to learn multiple online programs * Familiarity with using a CRM preferred * Bachelor’s degree preferred * Customer service experience required About Handi Products Our Mission: “We help people live a better life by delivering personal, high-quality, cost-effective solutions” HandiProducts is a consolidation of six (6) organizations.
HandiRamp, founded in 1958, is one of the oldest manufacturers of metal ramps in the United States which specializes in safety and accessibility products.
PetStep International delivers pet accessibility products to the consumer and retail markets.
Industrial Toolz specializes in the manufacturing of metal material handling products such as yard ramps, dock plates and dock boards.
HandiTrailers, MidState Trailers & Fleming Trailers specialize in the manufacture and sale of trailers that accommodate, but are not limited to, utility equipment trailers, gooseneck trailers, flatbed trailers, equipment, and car hauling trailers.
What You’ll Love About Us: * The Opportunity to Grow: This is an opportunity to be part of building a growing manufacturing organization where we encourage all team members to grow and develop and offer opportunities to become a “champion” of one of many products or brands.
We offer formal annual reviews and ongoing continuous improvement reviews to foster collaboration, skill improvement, and goal completion.
* Flexibility: We provide flexible work schedules so that you can work at your best, encouraging creativity and solution-oriented thinking.
* Supportive, Collaborative Team Focused on Continuous Improvement: We are committed to business success as well as the success and growth of our team members.
We pride ourselves on having a responsive executive team that always leaves their doors open to suggestions and new ideas.
We encourage and reward continuous improvement to live our value of “Effective and efficient programs and processes”.
* Respect and Responsiveness: We value our team members and cultivate a company culture that values respect, responsiveness, and taking responsibility.
This is an opportunity to make a real difference in the lives of employees.
* Established Company: We are the oldest manufacturer of metal ramps and are a values-based company that provides solutions that improve the lives of those we serve.
Our mission is to help people live a better life.
We are a privately held, entrepreneurial-minded, national growing company, that is an ideal culture for wanting a long-term future.
* Benefits: We offer a competitive salary and compensation package that includes medical, dental, vision, and life insurances, short/long term disability, and 401(k) -3% Match on Simple IRA Our employees drive our culture.
No two days are the same: we’re dynamic and full of passionate teams embracing new ideas through our collaborative spirit.
At HandiProducts, what makes you unique, makes us better! If you are a committed, persistent customer service advocate, who is analytical, business savvy, and motivated to independently create and pursue new opportunities through effective customer and prospect engagement, we urge you to apply! Apply today! Please note all candidates are subject to employment history and background checks.
Handi Products is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Whether it’s someone looking to provide wheelchair access to a loved one in their home, or a family trying to find a safe way for their pup to join them in the pool, our goal is to offer products and services that provide the maximum level of utility, satisfaction, and value.
A critical part of offering comprehensive solutions to our customers is how we interact with them before, during, and after the sale.
Our goal is to develop a team of Customer Service Advocates who don’t exist merely to handle incoming complaints, but rather are proactive, forward-leaning product experts who reach out to prospects and customers to offer answers, training, and instructions before problems arise.
Is that the type of customer service person you are or aspire to be? Every company’s job postings intone, “join a growing company where you can truly make a difference”, but at HandiProducts we actively work to maintain this truth.
We’re always looking for new ways to innovate and improve our processes which is exactly why we are looking for someone with a positive, can-do attitude who can help us turn customer service into a strategic advantage.
If this sounds to you like an opportunity worth exploring, we’d love to chat! Essential Duties and Responsibilities (other duties may be assigned): Customer-Facing Duties * Serve as the primary consumer-facing contact for the brand(s) * Proactively and programmatically follow up with each sale to ensure customer satisfaction * Triage customer problems and complaints * Respond to emails, texts, missed chats, and phone calls on demand, suggesting an “always available” mentality to customers * Assist with social media direct messages as needed * Solicit reviews, photos, and social media interaction * Encourage warranty submissions, especially from Amazon and other 3rd party sellers * Manage the Zoho case module and manage customer service KPI numbers to ensure position improvement Internal Process-Focused Duties * Diligently utilize Zoho to ensure that all customer communications are documented in the CRM * Generate cases for individual customer problems, returns, repairs, etc.
* Serve as the facilitator between order processing and shipping for cases that require product and/or parts replacement * Cross-train and demonstrate an understanding and ability to step in when the Shipping Coordinator or Inventory Specialist is out or out of capacity * Manage and analyze customer satisfaction reports Online Store-Specific Duties * Send a series of 3 emails to each buyer to (1) encourage them to register for the warranty, (2) ensure they’re pleased and (3) solicit reviews & photos * Track returns and analyze the cost of those returns * Document and summarize customer complaints * Track competitive pricing * Track competitive reviews Requirements: * Entrepreneurial in spirit * Problem solver * Fearless in their ability to reach out to customers * Strong phone contact handling skills and active listening * Excellent communication and presentation skills * Attention to detail and organized * Ability to multitask, prioritize, and manage time effectively * Impeccable follow-up skills * Customer-oriented and able to adapt/respond to different situations * Google Workspace knowledge (Gmail, Docs, Sheets, etc.
) * Ability to use/willingness to learn multiple online programs * Familiarity with using a CRM preferred * Bachelor’s degree preferred * Customer service experience required About Handi Products Our Mission: “We help people live a better life by delivering personal, high-quality, cost-effective solutions” HandiProducts is a consolidation of six (6) organizations.
HandiRamp, founded in 1958, is one of the oldest manufacturers of metal ramps in the United States which specializes in safety and accessibility products.
PetStep International delivers pet accessibility products to the consumer and retail markets.
Industrial Toolz specializes in the manufacturing of metal material handling products such as yard ramps, dock plates and dock boards.
HandiTrailers, MidState Trailers & Fleming Trailers specialize in the manufacture and sale of trailers that accommodate, but are not limited to, utility equipment trailers, gooseneck trailers, flatbed trailers, equipment, and car hauling trailers.
What You’ll Love About Us: * The Opportunity to Grow: This is an opportunity to be part of building a growing manufacturing organization where we encourage all team members to grow and develop and offer opportunities to become a “champion” of one of many products or brands.
We offer formal annual reviews and ongoing continuous improvement reviews to foster collaboration, skill improvement, and goal completion.
* Flexibility: We provide flexible work schedules so that you can work at your best, encouraging creativity and solution-oriented thinking.
* Supportive, Collaborative Team Focused on Continuous Improvement: We are committed to business success as well as the success and growth of our team members.
We pride ourselves on having a responsive executive team that always leaves their doors open to suggestions and new ideas.
We encourage and reward continuous improvement to live our value of “Effective and efficient programs and processes”.
* Respect and Responsiveness: We value our team members and cultivate a company culture that values respect, responsiveness, and taking responsibility.
This is an opportunity to make a real difference in the lives of employees.
* Established Company: We are the oldest manufacturer of metal ramps and are a values-based company that provides solutions that improve the lives of those we serve.
Our mission is to help people live a better life.
We are a privately held, entrepreneurial-minded, national growing company, that is an ideal culture for wanting a long-term future.
* Benefits: We offer a competitive salary and compensation package that includes medical, dental, vision, and life insurances, short/long term disability, and 401(k) -3% Match on Simple IRA Our employees drive our culture.
No two days are the same: we’re dynamic and full of passionate teams embracing new ideas through our collaborative spirit.
At HandiProducts, what makes you unique, makes us better! If you are a committed, persistent customer service advocate, who is analytical, business savvy, and motivated to independently create and pursue new opportunities through effective customer and prospect engagement, we urge you to apply! Apply today! Please note all candidates are subject to employment history and background checks.
Handi Products is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Phone : NA
• Location : 5600 99th Avenue, Kenosha, WI
• Post ID: 9087572463
