Associate Director, Field Tools & Analytics, Market Access & Oncology

The Associate Director, Field Tools on the Field Planning & Analytics Team is responsible for field tools strategy; direction, operational processes, resources, and tools that enable the sales force to be more effective and efficient acting as the Field Tools team liaison between the commercial brand teams, Business Technology Solutions (BTS), Training, OEC, Legal, Med/Reg and Marketing Analytics & Business Insights (MABI) teams to oversee the design, deployment, training, communications, and management of the Field Tools.
Key Responsibilities Include: Strategic Planning: Partners with Center of Excellence (CoE) and BTS to define long range strategic plans for the field tools that helps drive in field team effectiveness in order to drive greater tool efficiencies, effectiveness and agility.
Infuse a customer focused mindset to deliver solutions and/or reduce current offerings thus ensuring field teams have everything they need to succeed and only what they need to succeed.
Ensure the brand strategy is pulled through in field tools and training.
Cross Functional Leadership: Subject Matter Expert (SME) and central point of contact for the field tools.
This includes supporting the on-boarding of teams, new hires, and transfers to the field.
Proactively partner with business stakeholders to review, discuss and prioritize system enhancement & business process improvement recommendations.
Operations Management: Support weekly and monthly tool updates along with help desk support.
Collaborate with cross functional partners - on methodology, approach, framing, enhancements, field feedback, and new requests from field teams.
System Management: Works closely with key Business, IT, BTS, OEC, Regulatory and Legal stakeholders to ensure business requirements are well defined and approved.
Demonstrates subject matter expertise relating to AbbVie business rules, processes and all field tools.
Proactively recommends improvements to streamline current processes and reduce cycle time.
Leverages field network on co-creation of new processes and solutions.
Project Management: Cross functional leadership across the cross-functional partners and IT to roll out projects within defined scope and schedule.
Develops project plans that integrate and align with cross departmental processes and project schedules, acts as a resource to provide innovative solutions, mitigate risks, manage customer priorities, and delivers solutions to improve field force effectiveness.
Communications and Training: Subject Matter expert working in conjunction with the Digital Learning Team and/or our department communications member to identify training/education and communications opportunities to pull through system use.
Partner with sales leadership and field champions to define and manage the deployment approach, with updates to increase awareness and pull through system use.
Present at In-Field Training Classes (IFTC), provide support during field meetings, facilitate focus groups, and present systems capabilities to key internal stakeholders.
Customer Relationship Management: Create and maintain a wide and deep network of relationship across senior sales stakeholders to include VPs, GMs, Sales Directors, MAI, BTS and FP&AT.
Viewed as a trusted partner and has established credibility with field sales management and functional support teams.
Ability to influence key stakeholders to gain approval on strategic initiatives.
Extensive experience in understanding the underlying business needs and translating to holistic field sales technology solutions.
Accountability / Scope: Describe the primary accountabilities of the position and the impact of actions.
May have 1-2 direct reports Provides strategic franchise partnership through systems capabilities management, communications and training Provides Key Stakeholder management to VP/GMs, Sales Leadership, Marketing leadership, OEC, and Legal Plans and provides task supervision to members of cross-functional project teams Manages large cross-functional organizational projects.
Interacts regularly with all levels of the organization including cross-functional and cross-divisional partners Qualifications · BA, BS degree required or equivalent experience.
Master's degree in business or science preferred.
BA/BS required to ensure effective understanding and application of business concepts.
Minimum of 8 years’ experience in project management (including leadership of a significant cross-functional project), marketing or sales operations or information technology.
Experience working with and directing BTS with field tools programming and development requirements is preferred Knowledge of pharmaceutical industry, compliance regulations and standards preferred.
People leadership is preferred Veeva/Salesforce.
com experience preferred Able to manage multiple tasks/priorities simultaneously with strong sense of urgency Strong project management, problem-solving and analytical skills.
Confidence in providing subject matter expertise to Senior Leadership, Sales Leadership and other high-level contacts Ability to clearly and confidently articulate complex and difficult concepts Extensive understanding of pharmaceutical field sales activities, roles and behaviors Ability to develop and deliver training and communications to large and small audiences Experience in developing, deploying, and managing effective IT systems, quality control procedures, and comfort in directing low level analytics Ability to thrive in a team environment Ability to develop and execute innovative, creative solutions AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion.
It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.