Customer Service Representative

*Job Title: *Customer Service Representative *Location*: Mount Pleasant, WI, 53177 *Duration*: Contract *Summary:* * The ideal candidate will have a minimum of 2 years' experience in a customer service or sales environment, possess excellent communication skills, and demonstrate resourcefulness in handling pressure situations *Roles & Responsibilities:* * Pull reporting of each of our discontinued Legacy items and associated customer orders from Oracle work through existing (in house) orders and monitor for any new orders coming into the system on a daily basis * Verify 0 availability of the item in Oracle * Locate the email address/phone number of the person who generated the order 4.
Reach out to the appropriate person and advise them of the discontinuation of the item, provide replacement if applicable along with part numbers, pricing and SKU for the new item.
Get customers confirmation of cancellation and (if applicable) addition of new item to the PO in writing.
* Make appropriate changes on the PO in Oracle * Add applicable notes to the PO in Oracle * Confirmation to the customer the changes have been made * Upload documentation into OnBase *Preferred Qualifications:* * Working knowledge/experience of Oracle ERP * Knowledge of Google systems *Minimum Qualifications:* * Customer Focus - minimum of 2 years’ experience in customer service or sales organization environment with strong attention to detail and customer focus.
* Excellent Communication skills both written and verbal including active listening and diplomacy required.
* Resourcefulness - ability to handle pressure situations and problem resolution autonomously * Basic to Intermediate Excel spreadsheet skills (No pivot tables, or v look ups but able to filter, data sort) * Nimble learning - ability to quickly learn new operating systems * Excellent phone skills required Job Type: Contract Work setting: * In-person Work Location: In person