Huge Employee discount at all Hilton Hotels (22 different brands)!!
The Hampton Inn by Hilton McHenry, IL is currently searching for the best and brightest in the customer service industry to fill our AM and PM shifts (usually 7-3pm, and 3-11pm -overlap hours possibly) Guest Service Agent Role.
Checking people in and out.
It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy.
As a Front Desk Agent, you'll have many opportunities to brighten someone's day.
*As a Front Desk Agent, you will*
· Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
· Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
· Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
· Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
· Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
· Receive, input, retrieve and relay messages to guests
assist with any other requirements assigned by management.
*Fundamentals*
To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.
You will regularly use a computer and different software.
This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
The Company and its corporate affiliates are Equal Opportunity employers.
The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.
Job Type: Full-time
Benefits:
* Employee discount at all Hilton Hotels (22 different brands)!!
* Paid Time Off
* Holiday pay
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Weekends
Education:
* High school or equivalent (Preferred)
Experience:
* Hotel experience: 0-1 year (Preferred)
* Front Desk: 0-1 year (Preferred)
Work Location:
* One location
Job Type: Full-time
Pay: From $14.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Evening shift
* Holidays
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Hotel experience: 1 year (Preferred)
Work Location: In person
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