Community Engagement Coordinator, 211

*Position Title: *Community Engagement Coordinator, 211 *Reports To: *Manager, 211 *Supervises: *211 Volunteers, interns, and others as needed *FLSA Status:* Exempt, Full-time *Salary Range:* Commensurate with experience and qualifications *Benefits:* Comprehensive Benefits Package *Purpose of Position:* Like 911, 211 is a nationally recognized, easy-to-remember phone number that instantly connects people in need with community resources.
The purpose of 211 is to connect individuals who need help accessing human services in their local community.
211 is widely available across the country, including in Lake County.
United Way of Lake County (UWLC) seeks an innovative individual enthusiastic about serving others and ensuring that 211 Lake County excels in delivering referral services and information to residents of Lake County.
The Coordinator, 211 Community Engagement is a key team member responsible for ensuring that 211 Lake County helps provide a positive experience and value to Lake County community members and stakeholders.
*Core Responsibilities:* *211 Lake County Responsibilities: *_*(60%)*_ _Community Engagement and Outreach_ * Develops and executes yearly outreach and engagement plans based on program strategic goals driven by Lake County’s community needs.
* Conducts targeted outreach to communities with barriers to accessing human and social services to increase awareness and utilization of 211 Lake County.
* Represents 211 Lake County at community events.
_Provider and Community Member Training_ * Develops and delivers customized training sessions for individuals, groups, and organizations to use 211 Lake County for referrals to services in Lake County.
* Develop outreach reports.
_Provider Relationships and Communication_ * Engages with assigned providers to understand training needs, identify concerns, and maintain accurate 211 Lake County database profiles.
* Supports partner relationship strategies to promote and advance 211 Lake County as a critical strategic asset with verified providers.
* Monitors 211 Lake County emails and responds to or redirects community inquiries and requests.
* Coordinates the semi-annual Provider Satisfaction Survey.
_Provider Data_ * Assists with designing data extractions and compiling data reports.
* Monitors, maintains and updates the community information needed to ensure the accuracy and relevance of 211 Lake County as a resource, including provider resource records, website guided search, and Hot Topics.
* Coordinates and tracks 211 Lake County print materials distribution to community partners.
Represents 211 Lake County in local coalitions and organizations.
*Community Impact (CI) Responsibilities: *_*(20%)*_ * Maintains provider records to ensure accurate mailing lists for Community Impact, including 211 newsletter mailing list, 211 Advisory Council, Community Impact Council, etc.
* Creates records and maintains the accuracy of Community Impact partner contact information in customer database.
* Serves as the Community Impact liaison to the in-house Andar (customer database) Workgroup.
* Collaborates with Community Impact and Marketing to provide written translation of community-facing materials (flyers, social media, etc.
) from English to Spanish to engage 211 Lake County Spanish-speaking community members.
*Administrative Responsibilities: *_*(20%)*_ * Represents Community Impact on the Administrative Team.
* Covers the UWLC front desk and provides public-facing support to people entering the building, picking up materials and deliveries, answering the phone, and responding to caller needs.
*Other Duties:* Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.
Duties, responsibilities, and activities may change at any time, with or without notice.
*Skills:* _Communication_ * Excellent people skills.
Strong written and verbal communication is required in English and Spanish.
* Excellent communication and presentation skills: communicating effectively with diverse groups and individuals, both orally and through written material.
_Knowledge_ * Knowledge of and ability to work with Microsoft Word, Excel, Outlook and PowerPoint, Teams, Google, and database applications.
* Knowledge of Lake County, nonprofit agencies, organizations, and community needs and issues is strongly preferred.
_Technology and Data_ * Ability to learn and utilize recent technologies to support workflow.
* Robust data integrity and analytical skills.
_Organization_ * Demonstrate organizational skills and attention to detail.
* A well-organized multi-tasker can take the initiative and project plan, monitor, and evaluate functions and activities that produce results.
* Ability to differentiate between urgent and non-urgent matters, collect relevant information, and consult with supervisor and team members before making significant decisions.
* Produce creative, innovative, and workable solutions and communicate with all involved.
* Proven ability to manage competing priorities and meet deadlines in a demanding environment.
* Ability to establish effective working relationships with staff, vendors, volunteers, and community members.
A team player capable and willing to support all aspects and jobs required to implement individual and organizational initiatives successfully.
* Experience leading cross-functional teams.
* Ability and willingness to travel within Lake County and occasionally work evenings and weekends.
*Required Qualifications:* * A bachelor’s degree or sufficient education and experience is desired.
Bachelor’s degree in social service, marketing/communications, education, public administration, or related field or a combination of an associate degree and significant related experience.
* At least three years of experience within a nonprofit, health and human services, or other related field preferred, including understanding the social services referral and delivery system.
* Proficiency in written and verbal communication skills in English and Spanish.
* Experience with another 211 service provider is preferred.
* Proven ability to design and implement effective processes and programs.
* Ability to quickly learn and achieve proficiency with modern technology system processes and reporting.
*Personal Attributes:* * Guided by a clear set of core values and behaviors.
The Coordinator, 211 Community Engagement, will join an impressive group of individuals and contribute their diverse experiences, skills, and characteristics to the organization.
* Must be able to work closely with others and foster a workable, effective, and productive relationship with other staff, administration, volunteers, agencies, and the community.
* Excellent teamwork, interpersonal, and customer service skills, including the ability to work respectfully and inclusively with diverse individuals.
* Accepts guidance and responds well to feedback.
* A high degree of personal responsibility and integrity.
* Holds oneself and others accountable to achieve goals and live up to commitments.
* Displays maturity, good judgment, enthusiasm, and personal motivation.
* Ability to anticipate workload, effectively cultivate and leverage relationships with colleagues, and meet deadlines.
* Collaborative, enterprising spirit, ability to multi-task and prioritize concurrent projects and day-to-day tasks within a high production and demanding environment.
* Demonstrated commitment to serving others, social justice, diversity, equity, and inclusion.
*Physical Requirements:* While performing the duties of this job, the employee is occasionally required to sit, stand, walk, drive/operate a car, lift and carry bags and boxes of approximately 10 pounds; talk or hear, read, use hands to finger, handle or feel objects, reach with hands and arms; climb stairs, stoop, kneel, or crouch, type, operate a computer and other business equipment.
Proof of complete COVID-19 vaccination is required.
A valid Driver’s license is required.
Proof of state minimum auto insurance is required.
Job Type: Full-time Pay: $46,000.
00 - $50,000.
00 per year Benefits: * 403(b) * 403(b) matching * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Day shift * Evenings as needed * Monday to Friday * Weekends as needed COVID-19 considerations: Due to COVID-19, United Way of Lake County's physical location is currently closed and staff are working primarily remotely.
Application Question(s): * Willing to travel within Lake County up to 40% of the time Education: * High school or equivalent (Preferred) Experience: * Microsoft Office: 5 years (Required) * Human Services: 3 years (Preferred) Language: * Spanish (Required) License/Certification: * Driver's License (Required) Work Location: In person